Read the following information on the Kotter International website:
The Head vs. Heart http://www.kotterinternational.com/our-principles/leading-with-head-and-heart
Buy In: Saving Your Good Idea from Getting Shot Down
Have you ever experienced resistance to change in your life, either in personalor professional experiences? Explain a situation in your life where youencountered resistance to change. How did you address it? Discusshow you could have more effectively handled or understood the resistance byunderstanding how to get buy-in to the change, as well as how you could speakto the head and heart to influence individuals involved in the change.